CHALLENGE

Define a comprehensive, specific and detailed picture of current End User Support Services model and Digital Workplace architecture, comparing them against Market best practices, prices and trends. Identify a roadmap to bring Customer to the next step empowering a Modern Digital Workplace to cover goals related to employees needs and services leveraging on apps, platforms, data.

OUR SOLUTION

BIP supported Customer in the definition, design and implementation of a new technological scenario of the Modern Digital Workplace through the following phases

• Assessment of end user support model, workplace architecture, cost model and employee experience
• Benchmark of main trends and practices on technological vendor, service providers and comparable companies
• Global Tender strategy (technologies, sourcing and service model) and roadmap for Workplace evolution
• Drafting of Tender documentation and management of the whole Bid process (Q&A phase, technical evaluation and awarding)

RESULTS

The main result is to have accompanied the customer in a digital transformation process by defining a new architecture and an innovative model of Modern Digital Workplace.

Secondly, the customer was supported in a global bidding process for the award of a new supplier able to guarantee the new services, the necessary support tools and the new organizational model defined.